Installation & Setup

Accessing Downloads

ZeroTrace OSINT is exclusively available through the ZeroTrace Dashboard:

1. Log in to your ZeroTrace Dashboard
2. Go to the Firmware page
3. Navigate to the ZeroTrace OSINT tab (only visible after purchase)
4. Select your platform from available downloads

Platform Downloads

Installation by Platform

License Activation

First Launch Activation

1. Start ZeroTrace OSINT
2. Log in with your ZeroTrace account credentials
3. Application contacts licensing servers
4. Upon success: 3-hour session begins
5. Session timer visible in application window

Requirements for Activation

Internet connection (will not work offline) Accurate system clock (±5 minutes required) Valid license (purchased and registered to your account) Firewall allowing outbound HTTPS (port 443)

Activation Failures

Post-Installation Troubleshooting

SSL/Certificate Errors on Launch

Error: "SSL Certificate Verification Failed" or "SSL_ERROR_*"

Cause: Your installed version has outdated SSL certificates (app is outdated)

Solution:

# Option 1 - Download fresh copy
# 1. Go to ZeroTrace Dashboard
# 2. Download latest version
# 3. Uninstall current version completely
# 4. Install fresh version

# Option 2 - Clear cache (if applicable)
rm -rf ~/.zerotrace/  # Linux/macOS
rmdir %APPDATA%\ZeroTrace  # Windows (PowerShell: Remove-Item -Recurse)

# Then reinstall

Time Synchronization Issues

Error: "Invalid License" but license shows active in Dashboard

Fix:

# Linux
sudo timedatectl set-ntp on
sudo ntpdate -s time.nist.gov

# macOS
sudo sntp -sS time.apple.com
sudo date  # Verify time is correct

# Windows PowerShell (as Admin)
Get-Date
# If incorrect, Settings > Time & Language > Date & Time > Sync now

Network Connectivity Issues

Error: "Cannot connect to license server" or timeout

Checks:

# Test internet connectivity
ping 8.8.8.8

# Test DNS resolution
nslookup zerotrace.pw

# Check firewall blocking HTTPS
# macOS: System Preferences > Security & Privacy > Firewall Options
# Linux: sudo ufw status
# Windows: Windows Defender Firewall > Allow app through firewall

macOS "App is damaged" Error

Error: "The app 'ZeroTrace OSINT' is damaged and cannot be opened"

Solution:

# Remove quarantine attribute
sudo xattr -rd com.apple.quarantine /path/to/zerotrace-osint

# Then run
./zerotrace-osint

Updating to Latest Version

New versions are released through the Dashboard when available:

1. Check ZeroTrace Dashboard → OSINT tab for updates
2. Download latest version
3. Close current application
4. Install new version (overwrites old installation)
5. Launch updated version

Uninstallation

Windows

• Control Panel → Programs → Programs and Features
• Find "ZeroTrace OSINT"
• Click "Uninstall"

macOS

# If in Applications folder
rm -rf /Applications/zerotrace-osint.app

# If in PATH
which zerotrace-osint  # Find location
rm /path/to/zerotrace-osint

Linux (AppImage)

# Simply delete the binary
rm zerotrace-osint-*.AppImage

Linux (Debian)

sudo dpkg -r zerotrace-osint